When you contact us at Better Homes Yorkshire (a trading name of ENGIE Regeneration Limited) you can be assured that your privacy is important to us. The purpose of this notice is to enable you to fully understand the kind of information that we hold about you when you contact us, why we hold that information, and what we do with it.
1. What information will we hold about you?
We will only collect the information that you specifically and knowingly provide to us when you contact us in person, over the telephone, by e-mail, by post, or via our website. These will include;
2. Why do you need this information?
We will only collect your information where it is strictly necessary for us to do so. We may collect your information for a variety of purposes which could include, but are not limited to;
3. What will you do with my information?
Your personal data will only be used for the above purposes by Better Homes Yorkshire, and will be shared within the ENGIE group of companies (including its successors). Where you enter into a contract with us, we will share your information with our nominated suppliers and contractors in order for us to provide the relevant goods or services. We may also share your information with relevant Local Authorities
When you contact us, we will only retain your personal data only for as long as is necessary to respond to your enquiry. If you choose to enter into a contract with us, we will retain your information for no more than 24 months after the completion of the relevant works.
Where we pass your information to third parties, they will not use your information for general marketing purposes without your consent.
If you have any questions or concerns about the security of your personal data, please contact email@example.com
4. Is my information secure?
The ENGIE group is committed to keeping your personal data secure. Your personal data is held by ENGIE Regeneration Limited, on servers located within the European Economic Area. (Please note that in exceptional circumstances your personal data may also be processed by staff outside the EEA who work for one of our suppliers in the provision of support services).
5. What are my rights?
If you wish to have access to the personal information that we hold about you, or if you wish us to correct or erase any information that we hold about you, please contact the Data Protection Officer at firstname.lastname@example.org
You may also contact the Information Commissioner’s Office to discuss the manner in which we process your information.
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